Royal Station Hotel- Part of the Cairn Collection

I came for a week so see my cousin as we are getting old now. The hotel is grand, not like the standard hotels .on arrival was given room 313 on the 3rd floor . When l entered the room, the towels were on the bed but were still wet and looked in wardrobe to find that the safe had been taken out .but on Web, it says safe in room .l went to the front desk, and the very nice reception lady upgraded me to room 301 with a safe .and gave me three breakfast vouchers, marvellous 😋.. I had dinner and breakfast in restaurant it marvellous services, and it was outstanding. eye to detail, the breakfast management was great, so helpful as l am classed as disabled helped me carry my plate in the morning. The swimming and gym outstanding 👌 But the cleaner of the room was poor 😕 from day one l was in my room when she came to make up room she asked if l would like room made up which l said yes she just pulled back sheets that is not making the bed and l have been here 7 nights not once as the sheets been changed nor leave l had fresh milk sashes or biscuits left had to go down to reception each day .nor could l clean my toilet as there was not a brush as l have had lots of operation a use the toilet 3 times a day there are skid marks down the back and not once as it been cleaned l even left seat open it did not help .there is black mould growing in the shower, which can be treated by the room maid. It is her job . I did say to the young man on the front desk about the room maid He replied that we would do an investigation 🔎 Overall, the only one thing which lets the hotel down is the maid young English girl..

The decor and layout of the reception & corridors were lovely. The staff were pleasant and friendly. The room was cosy, shower was powerful and hot. The restaurant was wonderful, the waiter who served us was very apologetic when our food was slightly delayed. The food was delicious. Would stay again in the future.

I've stayed here several times previously, so know what to expect from this popular City Centre hotel. Staff are excellent and, apart from the staff member who overcharged me at Reception, are well informed and helpful. Dining Room and Housekeping staff deserve a mention as well as they are all approachable and friendly.

Absolutely great location, perfect for when you’ve got loads of luggage, just got off the train and want to quickly check in and lie down! Gorgeous room, such a comfy bed. Really nice bathroom too! Everything was so clean and everything worked perfectly. Love the complimentary coffee, milk and biscuits. Really great bonus is the added gym facilities on site, we checked out left our luggage with reception and went to the gym in the morning to cure our hangover in the cold plunge and sauna, such a treat! Lovely restaurant/bar downstairs too. Highly recommend and all the staff were so lovely. Perfect stay in Newcastle!

The location from the train station couldn't have been more convenient, literally a 2 minute walk. We loved the decor and welcoming atmosphere and friendliness from all staff throughout our stay. We had a bar meal and drinks after checking in so we could soak up the surroundings before heading out for the evening and also had a nightcap before bed. The breakfast was great, lots of choice and great value. The hotel staff offer a service where you can leave your suitcases after checking out and this is a very welcome addition to our stay so we could explore Newcastle before our lunchtime departure. We would recommend staying here again, no doubt about it.